Hinshaw CKO Vishal Agnihotri Discusses Big Four KM Practices in ILTA's 2018 Knowledge Management White Paper

December 28, 2018

Hinshaw Chief Knowledge Management Officer Vishal Agnihotri recently co-authored an article in the tenth anniversary edition of the ILTA Knowledge Management White Paper and Survey. Titled "What Legal KM Professionals Can Learn from KM in the Big Four," the article discusses the strategic application of KM by "The Big Four" public accounting firms—Deloitte, PricewaterhouseCoopers, Ernst & Young, and KPMG.

Agnihotri, who has led KM groups at both KPMG and Ernst & Young, explains that the Big Four generally operationalize KM in major streams of research and content creation, technology assessment and implementation, change management and experience capture. She describes the Big Four's "heavy use" of social collaboration tools—with the support and endorsement of firm management—to help integrate new professionals and combat the challenges of a large matrixed organization with geographically dispersed resources. She also describes highly "process-oriented" cultures that create methodologies and toolkits based on successful engagements in order to manage future projects more effectively.

Read the ILTA KM White Paper

First published in 2008, the biennial ILTA KM survey provides insight into the trends, technologies and organizational structure of the greater KM community. This year's survey received an all-time record number of responses.

Agnihotri's article was discussed on a recent episode of the "Geek in Review" Podcast, hosted by Greg Lambert and Marlene Gebauer of "3 Geeks and a Law Blog." Listen to the podcast:

Hinshaw & Culbertson LLP is a U.S. law firm with 450 attorneys located in 11 states and London. Founded in 1934, the firm has a national reputation for its insurance industry work, its representation of professionals and law firms, and its closely coordinated business advisory, transactional and litigation services. We serve clients ranging from emerging and middle-market businesses to Fortune 500 companies, as well as governmental and public sector clients.