Vaishali Rao focuses her practice in two primary areas: first, defending companies in regulatory investigations and litigations brought by governmental bodies; second, compliance counseling related to statutes intended to protect consumers. She has advised a range of financial institutions—small and large banks, online lenders, and fintech businesses—on these issues and also maintains strong relationships with Illinois banking regulators.
Regulatory Investigations & Litigation Defense. Vaishali defends companies facing inquiries, requests for information, subpoenas, civil investigative demands, supervisory examinations, or lawsuits brought by government entities like state or municipal regulators, state attorneys general, the Federal Trade Commission (FTC), and the Consumer Financial Protection Bureau (CFPB).
Vaishali has extensive knowledge and experience resolving complex unfair and deceptive trade practice cases either through litigation or negotiated settlements. She is also skilled in the drafting and implementation of agreements or court orders requiring substantial business reform.
Compliance Counseling. Vaishali helps companies identify and manage risk by counseling them through issues intersecting with consumer protection. Those topics include: Fair Credit Reporting Act (FCRA), Truth in Lending Act (TILA), Telephone Consumer Protection Act (TCPA), state telemarketing laws, federal and state privacy requirements—including Illinois' Biometric Information Privacy Act (BIPA)—data breach management, student loan licensing, and other state law requirements.
As a complement to risk management, Vaishali drafts opinion letters, and seeks formal or informal interpretative opinions from government agencies.
Prior to joining Hinshaw, Vaishali devoted her practice to public service in the Consumer Fraud Bureau of the Office of the Illinois Attorney General.
During her tenure, she frequently led multistate investigations and litigation related to advertising, marketing, promotion on diverse topics such as:
- Higher education financing (enforcement, education, and policy)
- Financial crisis cases into mortgage origination, fair lending, servicing, and securitization (including contributing to negotiations in the National Foreclosure Settlement and leading multi-district litigation against the credit rating agencies)
- Debt collection and settlement
- Small dollar, unsecured loan products
- Pharmaceutical and health care products, drugs and medical devices.
As Assistant Counsel in the Illinois House of Representatives, Vaishali assisted in the impeachment trial of former Illinois Governor, Rod R. Blagojevich. She also managed and analyzed legal issues for members of the House of Representatives, including assisting them with presentation and defense of bills on the House floor and in Committee.
Vaishali has served a series of clerkships in both the public and private sectors in Chicago and New York, and was a chancery judicial extern to The Honorable Jesse G. Reyes, Circuit Court of Cook County (now an Appellate Judge, First District, 5th Division.)
Honors & Awards
- Leadership Greater Chicago, Fellow, Class of 2020
- Represent lender in developing disclosures and compliance structures for private student loan product
- Led multi-state investigation into nation's largest student loan servicer and associated bank (represented the People through the Illinois Attorney General)
- Represent companies against consumer regulatory bodies, including Attorneys General, city departments of consumer affairs or protection, and state departments of financial regulation
- Contributed to negotiations in National Mortgage Settlement (represented the People through Illinois Attorney General)
- Participate in and respond to CFPB supervisory examinations
- Represent companies in responding to consumer complaints made to regulatory agencies, including complaints to the CFPB
- Advise lenders on FCRA matters
- Represent investors and servicers in responding to qualified written requests
- Prepare compliance plan as it relates to data security and data breach protocols
- Advise companies in responding to data breach scenarios
- People of the State of Illinois v. The McGraw-Hill Companies & Standard & Poor's (represented the People through Illinois Attorney General)
- Investigation and settlement with Moody's Investor Service (represented the People through Illinois Attorney General)
- People of the State of Illinois v. AstraZeneca Pharmaceuticals LP (represented the People through Illinois Attorney General)
- People of the State of Illinois v. Bayer Healthcare (represented the People through Illinois Attorney General)
- "What's Certain in Uncertain Times? Implications on Consumer Finance in Trump's first 173 days," Hinshaw University, Chicago, Illinois, July 2017
- "Fair Lending & Fair Servicing Developments in Student Loans," National Council of Higher Education Resources, Alexandria, Virginia, July 2017
"Regulatory Round-Up" Part I: State Efforts Impacting Student Loan Servicing and Collections," The National Council of Higher Education Resources Spring Convention, Clearwater Beach, Florida, June 7, 2017
"Student Loans: The Next Financial Crisis?," CBA Consumer Law Committee, Chicago, Illinois, April 2014
- "National Foreclosure and Mortgage Servicing Settlement," Chicago Bar Association, Legal Aid Committee, Chicago, Illinois, March 2013
- "National Foreclosure and Mortgage Servicing Settlement," City of Chicago City Council, Chicago, Illinois, June 2012
- Keynote Speaker, American Conference Institute, Food and Drug Policy, Chicago, Illinois, December 2011
- "Mortgage Rescue Fraud in Application," National Consumer Law Center, November 2011
- "Fraud: The Attorney Model," National Organization of Bar Examiners, October 2011
- "Rising Student Loan Defaults Signal Litigation Ramp-Up," Law 360, March 28, 2017
- Hinshaw Partner Vaishali Rao Selected to the 2020 Leadership Greater Chicago Fellows Leadership Development ProgramJune 6, 2019
- February 19, 2019
- December 13, 2018
- August 2, 2018
- June 6, 2018
- Hinshaw Announces Second Edition of "Student Loan Servicing Regulations: 50 State Guide on Laws and Legislation"June 4, 2018
- Vaishali Rao Discusses the Impact of the Federal Register Notice on the Student Loan Servicing BattleMarch 13, 2018
- February 28, 2018
- Senate Narrowly Confirms Kathy Kraninger as New CFPB Head Vaishali S. Rao, Kevin W. Manganaro
- Is CFPB's Constitutionality Headed for the U.S. Supreme Court?
- The CFPB is not going anywhere—Except Maybe the U.S. Supreme Court—Following DC Circuit en banc Decision
- Department of Education Announces Award of Student Loan Collections Contracts: the Latest Chapter in a Long-Running Saga Vaishali S. Rao, Concepcion A. Montoya
- State and Local Governments Prepare to Fill the Consumer Regulatory Enforcement Void
- CFPB Director Richard Cordray Resigning
- Illinois Student Loan Bill of Rights Becomes Law
- Take Note: Employers are Helping Pay Student Loans and Consumer Advocates are Watching Closely Vaishali S. Rao, Jason J. Oliveri
- In a Bind about CFPB's Arbitration Rule?
- CFPB Releases State by State Report on Consumer Complaints
- Treasury Echoes Trump: Deregulate to Improve Financial Systems Vaishali S. Rao, Samuel C. Bodurtha
- PHH v. CFPB En Banc Oral Argument Recap: The Skinny on the Scuffle
- Climate for Student Loan Oversight Gets Hotter with Recommendation of Top CFPB Student Loan Official for FTC Commissioner
- 6 Ways to Achieve Compliance without an Audit
- A Spike in Student Loan Defaults Likely to Trigger Follow-on Litigation Surge
Consumer Crossroads: Where Financial Services and Litigation Intersect
- June 1, 2017
- May 25, 2017Consumer Financial Services Alert
- April 4, 2017Consumer Financial Services Alert
- March 21, 2017Consumer Financial Services Alert
- March 16, 2017Consumer Financial Services Alert
Vaishali is the founder of the Chicago Bar Association's Regulatory & Compliance committee.
Vaishali co-founded SAPNA Magazine, an e-zine for South Asian American women. She served as the magazine's Strategy Director for six years.
She was the Founder and first Chair of The John Marshall Law School's Diversity Affairs Committee.
J.D., The John Marshall Law School, 2008
B.S., magna cum laude, Business Administration, University of Pittsburgh, 2005
B.A., magna cum laude, Communications, University of Pittsburgh, 2005
- U.S. Bankruptcy Court for the Northern District of Illinois